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by NICK ARMBRISTER

Kaput Scripted

The top boss carved the account up some more

He put in place an extra step so no duplicate accounts were made

This was fine in the managers’ eyes an extra layer of a layer

And it created work for a back office guy making those accounts

It was his job to do it not the call centre agents

If they made a new account they got beasted and fired

It was easy to create a...

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Monday 19th August 2024 1:47 pm

outbound sales   clicky account   red failing

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